A customer sends you an email with a specific problem.
The customer receives this email immediately where the helpdesk confirms the receipt of the problem.
The new issue is at the top of the list of issues in Metamail 365 with the status ‘open’.
In the issue record, all information is on one screen, and to the right is the auto-reply email that was sent.
Every incoming and outgoing email can be viewed by every team member.
Sending a reply is simple from MetaMail 365 using the ‘Reply’ button.
Only the email body can now be entered to promote uniformity.
A solution to the problem is entered and sent to the customer.
The email just sent is now on the right in the list of incoming and outgoing emails.
This email can be viewed by every team member.
The customer now receives the email with the solution.
The customer emails you now that the problem is resolved.
In MetaMail, you now receive a new email from the customer.
The customer informs you that the problem is resolved.
Since the problem is resolved, you can change the status from ‘Pending’ to ‘Closed’.
The status is now changed to ‘Closed’.
The issue is now closed.
With filters, it’s easy to show the open issues.
At this point, you can set the auto-reply email.
The auto-reply email that the customer receives when submitting a new problem.
It is possible to set up multiple customer support mailboxes in MetaMail 365.