Can we use Power Apps?
Yes, this is not a problem because a Power Canvas app can retrieve data from, for example, a SharePoint list. We provide standard Power Apps to view data in Shareflex for Contract, DMS, and Metamail. However, it is not possible to write data with the Power App in the Shareflex app.
Is there a backup of customer data managed with a Shareflex solution?
Portal Systems AG does not backup customer data during the operation of the solution. It is the customer’s responsibility to define an appropriate backup or recovery concept if a backup of customer data stored in SharePoint Online is required.
Where do you install Shareflex applications?
In most cases, a new SharePoint Online site is created, for example, https://yourcompany.sharepoint.com/Shareflex, and the applications are installed here.
What are Shareflex applications and where are they located?
Shareflex mainly consists of JavaScript programs that are run by the browser. These JavaScript files are located on a specific SharePoint Online site in your tenant. The JavaScript file then communicates with the SharePoint REST service and retrieves data from SharePoint Online lists and libraries.
Are the Shareflex applications fast to use?
This is the main goal of Shareflex applications: to work quickly and efficiently in the browser. The data and Shareflex program code are in your own SharePoint Online environment and are therefore delivered to the browser very quickly. However, Shareflex applications do not work well on mobile devices because too much information is consolidated on the screen form.
How is a solution updated?
A Shareflex solution is updated by uploading and deploying the update package. This is usually done by the customer or with the help of an integration partner. If an update is necessary, the customer is notified at least 30 days in advance. If a required update is not rolled out on time, it can affect the functionality of the application.
How does an update of the Shareflex online services work?
The Microsoft 365 Services and the Shareflex Online Services form the basis of the Shareflex Solutions. Updates for the Microsoft 365 Services and the Shareflex Online Services are delivered automatically.
Is there anything that Shareflex cannot do?
It is Shareflex that transforms SharePoint into a platform for business applications. This is because Shareflex builds on SharePoint, extends it in a smart way, and provides maximum user-friendliness. Maximize SharePoint Online with Shareflex.
What happens if the online services of Shareflex are not available?
The Shareflex Online Services are designed for high availability and are modular, minimizing downtime. In the unlikely event that not all Shareflex Online Services are available, it will not be possible to work with the solution. Access to data in SharePoint Online is always possible. The customer retains access to all their data as stored in SharePoint Online. Access is possible through standard Microsoft 365 features such as SharePoint full-text search, OneDrive for Business, or standard SharePoint. If an individual Shareflex Online service is not available, the functionality is limited by the unavailable features of that service.
Which services and features are monitored by Portal Systems AG?
Portal Systems AG manages the infrastructure (Infrastructure as a Service) for Shareflex Online, hosted in Microsoft Azure data centers. This includes (but is not limited to) configuration data management, high availability, configuration data recovery, security, and scaling (see the service description of the Shareflex Online Services platform for more information). The Shareflex Online Services hosted on this infrastructure are continuously monitored. In addition, Portal Systems monitors the core functionality of the Shareflex solutions.
What do customers need to monitor themselves during the operation of the solution?
Customers need to monitor the adjustments in the Shareflex solution and take action in case of performance incidents or unexpected behavior. They also need to monitor the increase in data and documents, as well as the number of users.
Can I build applications on Shareflex myself?
Certainly, but Shareflex is not a low-code platform, so we will need to train you in development.
How about data migration from my old system?
We have various ways to migrate your old data to Shareflex Contract. In the past, we extracted data from Lotus Notes and MS Access and placed it in the right place in Shareflex applications.